Returns Policy

RETURNS: We want you to be happy with your order but we try to keep returns to a minimum. They are very costly to us and we want to keep our prices as low as possible. A low return rate = lower prices for you, the customer. PLEASE call us if you have any questions about the products before you order. We are very accessible via e-mail and phone so PLEASE take the time to contact us with questions before ordering. (800) 637-6401 ext 4 or (707) 459-9124 ext 4 or E-Mail: Quilling@pacific.net

If you receive your order and the product will not work for your project, you can return it. You need to email or call our office to receive authorization to return. There will be a 20% restocking fee assessed and you will have to pay for return shipping (insured). The above phone number is the number to call. We will give you the return address on the phone. Note: If you received free shipping you will also be billed for that when you return your order.

EXCHANGES: We cannot do exchanges- sorry! You will need to return the order and place a new order for the product you need. Please follow the return instructions above.

MISTAKES: If we have made a mistake in sending the wrong item, be sure to let us know right away. We will be happy to issue a call tag for the incorrect item and send the correct item out. There is no charge for this since it is our error. Please send us an email so we can have your claim in writing. Quilling@pacific.net

DAMAGE: If an item arrives damaged, be sure to let us know within 10 day. We will be happy to issue a call tag for the damaged item and send a new one out. There is no charge for this and it is covered by UPS insurance. Please send us an email describing the damage so we have it in writing. Our email address is Quilling@pacific.net

Your item(s) will ship out in 1-2 working days. Orders that come in over the weekend will not begin to be processed until Monday. Visit our shipping page for detailed information.