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FAQ's Page 

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\ I have tax questions.

\ I have shipping questions.

\ I do not want to pay with a credit card. What are my options?

\ I don't want to put my credit card on the internet. What do I do?

\ What is PayPal?

\ How long does it take for my order to ship?

\ What is your return policy?

\ Do you share or sell your mailing list?

\ Is your site secure?

\ I want free samples.

\ How do I know if my order went through?

\ How do I combine purchases from Elegant Quilling and other CPG websites?

\ Do you only accept orders via the internet?

\ Why didn't I get a tracking number?

\ I got a tracking number via e-mail and don't know what to do with it!

\ What is the best way to contact you?

\ Where can I find your company information and address?

\ Where do I enter coupons?

\ I made an error on my order and need to change it?

 

Still have questions? Please use our Contact Page.

 

I have tax questions.

The only time we charge tax is to customers who are located in California. If you are in any other state you will not be charged tax. If you are in California and hold a resale license or are tax exempt please contact us. We will set up an account so our cart will waive the tax. All we need from you is a copy of your resale license or tax-exempt cert. That can be emailed, faxed or mailed in. Here is a link to our Contact Page.

 

I have shipping questions.

We have a whole page devoted to shipping methods, how long it takes for an order to ship and how long the box will take to arrive. Here is a link to that page of our site: SHIPPING

 

I do not want to pay with a credit card. What are my options?

We accept many forms of payment. Major credit cards, PayPal, checks, money orders & PO's (with approval). We have pages devoted to payment methods and checkout instructions: PAYMENT & ORDERING

 

I don't want to put my credit card on the internet. What do I do?

Select a different form of payment or choose Phone In Payment. We accept many forms of payment besides credit cards- PayPal, checks, money orders & PO's (with approval). We have pages devoted to payment methods and checkout instructions: PAYMENT & ORDERING

 

What is PayPal?

PayPal is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL .

 

How long does it take for my order to ship?

Orders usually ship within 1-2 days of receipt (most ship in one day). If you are paying for rush UPS service your order will not be able to ship out the same day it is placed. Our UPS pick up time is early in the morning so we cannot offer same day shipping.

 

What is your return policy?

We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS

 

Do you share or sell your mailing list?

No, we never have shared our mailing list or any part of our customer database with anyone. We never will either. Your information is safe. We do not store any vital information on a computer that is part of a network.

 

Is your site secure?

No, the site is not, but the shopping carts and checkout pages are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure!

 

I want free samples.

We are not able to send out free samples. Sorry! We do offer a free catalog upon request.

 

How do I know if my order went through?

If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes, then chances are that it did not go through properly (or your confirmation email got caught in your SPAM filter).

 

How do I combine purchases from Elegant Quilling with other CPG websites?

We are not able to combine orders from Elegant Quilling and our other websites. Each website hosts inventory at separate warehouses. Sorry! www.CPGBulkSales.com

 

Do you only accept orders via the internet?

No. We are able to accept orders via phone, fax, email, mail and via our on-line shopping cart. Here is a link to a page with all the details on ordering: ORDERING

 

Why didn't I get a tracking number?

We send shipment confirmations with tracking numbers every evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. Quilling@pacific.net

 

I got a tracking number via e-mail and don't know what to do with it!

The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.

 

What is the best way to contact you?

The very best way to contact us is via e-mail. We check e-mail throughout the day and will answer every message that comes to us. Our address is: Quilling@pacific.net Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. E-mail is the best way to get an answer FAST! If you would rather call or do not mind leaving a message for a call back, our number is (888) 833-7501. We are open 7 days a week 362 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!

 

Where can I find your company information and address?

We have a web page set up with all our contact information, including our phone number, address, e-mail address, fax number etc. Here is a link to the page: CONTACT US

 

Where do I enter coupons?

Coupons are entered on the shopping cart page, in a box just under where all your items are listed out (on the right). Coupons must be entered before you complete checkout. Once the order is submitted, we cannot add on the coupon. If you need help locating the page please call us before you checkout! (888) 833-7501 Quilling@pacific.net

 

I made an error on my order and need to change it?

If you have submitted your order then you can either call us, fax us or email us the change you need made. Be aware that we start processing order almost as soon as they come in. If you need a change made be sure to contact us right away! Here is a link to the contact page: CONTACT US

 

 

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