We have a whole page devoted to shipping methods, how long it takes for an order to ship and how long the box will take to arrive. Here is a link to that page of our site: SHIPPING
I do not want to pay with a credit card. What are my options? We accept many forms of payment. Major credit cards, PayPal, checks, e-checks, money orders & PO's (with approval). We have a whole page devoted to payment methods and checkout instructions: PAYMENT & ORDERING INFO
I don't want to put my credit card on the internet. What do I do? Select a different form of payment. We accept many forms of payment besides credit cards- PayPal, checks, e-checks, money orders & PO's (with approval). We have a whole page devoted to payment methods and checkout instructions: PAYMENT & ORDERING INFO
PayPal is an on-line payment processing company. You can send money to anyone who has an e-mail address. It is fast, easy and safe to use. You can get further details or sign up for PayPal at their site. Here is a link: PAYPAL .
How long does it take for my order to ship? Orders usually ship within 1-2 days of receipt. If you are paying for rush UPS service and need the order to ship the same day, be sure to place your order by noon (EST). Rush orders that comes in after that time will not ship out until the following day. If it is very important that you get your package the next day it would be best to call us before ordering.
We have a page that explains our policy concerning returns. Here is a link to that page: RETURNS
Do you share or sell your mailing list? No we never have shared our mailing list or any part of our customer data base with anyone. We never will either. Your information is safe. We do not store any vital information on a computer that is part of a network.
No the site is not, but the shopping carts and checkout pages are. To make it easy and fast to browse our site we have opted not to secure the whole site. However, when you go to check out you will notice that you enter into a secure mode and the lock will display on your browser. Any page that asks you for vital personal information (name, address etc) or credit card information is secure!
We are not able to send out free samples. Sorry!
How do I know if my order went through? If you receive an e-mail copy of your order right after placing it then your order went through. If you do not receive one within minutes, then chances are that it did not go through properly (or your confirmation email got caught in your SPAM filter).
How do I combine purchases from Elegant Quilling with CPG items? We are not able to combine orders from Elegant Quilling and California Paper Goods. The inventory for EQ is located in Ohio and inventory for CPG is located in California. We are not able to split orders between the two warehouses. Please place separate orders if you need items from both sites.
Do you only accept orders via the internet? No. We are able to accept orders via phone, fax, email, mail and via our on-line shopping cart. Here is a link to a page with all the details on ordering: ORDERING INFO
Why didn't I get a tracking number? We send shipment confirmations with tracking numbers every evening. However, many of our customers have SPAM filters and sometimes those e-mail messages get filtered. If you placed an order and did not receive a tracking number be sure to check your SPAM filter and if it is not there contact us via e-mail and we will help you locate your box. Quilling@pacific.net
I got a tracking number via e-mail and don't know what to do with it! The tracking number can be typed into the Track Your Package window on the main page of the UPS.com web site. You can then see the progress that your box is making as it travels from us to you. It can also give you an expected delivery date so you can make sure you are home to receive it.
What is the best way to contact you? The very best way to contact us is via e-mail. We check e-mail throughout the day and will answer every message that comes to us. Our address is: Quilling@pacific.net Calling us is not always the fastest way to get a hold of us. We are literally so busy processing orders that we cannot always grab the phone. E-mail is the best way to get an answer FAST! If you would rather call or do not mind leaving a message for a call back our number is (800) 637-6401 ext 4. We are open 7 days a week 362 days a year so feel free to contact us anytime. We will return your e-mail or phone messages promptly!
Where can I find your company information and address? We have a web page set up with all our contact information, including our phone number, address, e-mail address, fax number etc. Here is a link to the page: CONTACT US
Coupons are entered on the shopping cart page, in a box just under where all your items are listed out (on the right). Coupons must be entered before you begin checkout. Once the order is submitted, we cannot add on the coupon. If you need help locating the page please call us before you checkout! (800) 637-6401 ext 4 Quilling@pacific.net
I made an error on my order and need to change it? If you have submitted your order then you can either call us, fax us or email us the change you need made. Be aware that we start processing order almost as soon as they come in. If you need a change made be sure to contact us right away! Here is a link to the contact page: CONTACT US |
I have shipping questions.